Q&A

Do you ship to other countries?

At the moment we only ship to the UK, Ireland and all EU countries. Not worldwide. We are looking to expand soon but as off now, worldwide shipping is not available. 

How long does shipping usually take? 

If you are purchasing within the UK then it’ll take between 5-7 working days. If you are purchasing within Ireland or EU countries then shipping could take 10-15 working days. This gives us time to carefully work on your individual orders, let them dry and package them securely, then send them off. We will always let you know when your order has been dispatched. If you want more information on your order such as a tracking number, then you will need to email us at: Luxury.bottles@hotmail.com OR send us a message via Instagram: Luxury.bottles__ 

Can we pay a deposit? 

We do not accept deposits. All payments must be paid in full before your order can be fulfilled. This is because of the orders being personalised and custom made to the customers wants and needs. Once the full payment has been processed, then we can get started on your orders.

Do you sell in bulk?

Yes, but bulk orders are for collection only. Once you have placed an order which is anything over 2 bottles/hampers, you will need to provide an email address and phone number, so I can contact you about the order. I will also then email you the pick up address and a suitable time for collection. The delivery fee will still need to be paid as that is the same as our collection fee. The minimum for bulk orders is 3 70cl bottles OR maximum 20 70cl bottles. Please understand that the more bottles ordered will need longer to work on, so we would ask you to bare with us. 

Can I pay in cash?

No, we accept no cash payments. All payments must be paid via debit or credit card, We also accept payments paid via PayPal. Even if you are collecting an order, you must have paid for your full order beforehand and cannot pay ‘on the day’ or ‘in person’. 

Do you offer express delivery?

Yes we do. But not from our website, if you would like your order earlier than 7 working days (UK), 9 working days (Ireland or EU) then you must email us or message us via Instagram. There will be an additional charge (anything between £5-£10) Once paid, your order will be first priority and we aim to do your order before others. We will also send it off 1st class. 

 How can I get my order personalised with a name or age? 

You can get in personalised by sending us a email or message on Instagram. You just tell us what your order was and let us know what you’d like written on the bottle or if you would like a hand written note. This always adds an extra special touch to all orders. (Personalisation will cost extra)